Damaged or incorrectly delivered products?
We apologize that your products did not arrive correctly. Please contact us — more information here: Damaged products
Can I return my order?
You can return an order within 14 days of receipt without giving a reason. You must notify us in advance via the contact form and return the product in original packaging via PostNL.
Do I have to pay for returns?
We ask for a contribution of three euros fifty for returning a shipment. This is paid at the PostNL drop-off point where you hand in the return.
How do I know you received my return?
Simple — we'll let you know. We will email you as soon as your return has been processed, usually within 5 working days of you sending it back.
How should I send my return?
The shipment must be offered in its original packaging to the courier service.
What if my packaging is not reusable?
That's unfortunate but not a problem. Please contact us via the website.
How quickly will I be refunded after returning?
We refund you immediately after processing your return, usually within 5 working days. How quickly the money appears in your account depends on your payment method:
- iDEAL or buy now pay later: within 3 working days (8 days total)
- Credit card: within 5 working days (10 days total)
Can I cancel an order?
Yes. As long as your item has not yet been shipped, you can cancel. You can do this in your account under the order. However, we work very fast — your item may sometimes already be shipped before the cancellation request comes in. You can then return within the 14-day cooling-off period.
Why was my order cancelled?
Sometimes we cannot deliver and must cancel an order. We will email you about the cancellation. The most common reasons are:
- out of stock
- address details are unclear or incorrect
- our seller could not confirm your order
You will not automatically receive a new item, but we will ensure you are refunded quickly.